FAQ's and Disclaimers
FAQ's
Whether you are currently dealing with overseas suppliers or customers, or this is your first dealing with international commerce, there are a few things that you need to consider when you make the decision to manufacture or sell your product overseas.

GES understands the restraints and demands that our clients face.  The constant pressure of price coupled with the quality, Lean Manufacturing process and JIT inventory systems can make it more than cumbersome when trying to ensure that all of your suppliers adhere to your standards.  GES adds a new dimension and choice to corporate purchasing.

What benefits can you offer our company?

GES works with you and your production facility to determine the best system and practices.  We offer a wide range of supply-chain services including production, logistics, warehousing and distribution.  GES can become a valuable primary, secondary or tertiary supplier when your sources are not performing at your level.   We can keep your inventory on hand in our warehouses and release it when you need it.  This frees up valuable production space while giving you the comfort knowing that your product is sitting in a US warehouse - able to get to your facilities within a days notice.

How long does the process take?

There are many time lines to consider and depending upon the depth and scope of your project, will determine your time lines.  If you currently have drawings and samples, it will help expedite the process, but will not guarantee a quick turnaround.  Typically, we find that it takes 3-8 weeks in the approval process.  Once approved, mass production can normally be completed within in 2-5 weeks.   The next factor to consider is your mode of transportation.  Air freight typically takes 3-5 days while ocean freight typically takes 25-35 days.  These lead times should and will be addressed during the quotation process and need to be taken into consideration - especially if you are running a JIT inventory system.  One basic rule of thumb, if you are looking for an expedited service to meet a production demand, typically overseas sourcing is not a viable option. 

For most programs, the time equates to approximately the same time frame as if you were to source a new supplier - in our experiences, about a one fiscal quarter setup time before the system can be up and operational, working with your systems.

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What do you look for from your clients for a quotation?

The more information the better.  We will ask that you have drawings/designs, minimum annual quantities, target dates and target prices.  GES is able to construct your drawings/designs which can either be produced included with the quotation, or as a separate line item.

How do overages and shortages work?

GES strives to deliver the most accurate pricing and production runs in the world of manufacturing today.  However, due to the nature of high volume runs, your product may vary +/- 5% from your original order quantity.

What sort of warranty do you offer?

GES warrants that all goods produced for you are free of any security interest and will make available all warranties we receive from our partner-manufacturer.  GES offers no implied or expressed warranties of fitness of purpose or merchantability.

Can I cancel an order?

GES cannot guarantee our ability to make changes or cancellations to your order.  GES will strive to make every effort possible to comply with your request.

Do you always produce overseas?  Do you have minimum order quantities?

GES is different from most international contract manufacturing companies as we look individually at each project scope.  Most short production runs will not be produced overseas and will be produced domestically.  Once an order exceeds a certain quantity and dollar amount, the order will be sent offshore to one of our factories. 

Do you do prototype development?

GES does offer assistance with prototype and invention development.  However, none of this will be performed overseas.  Due to the nature of continuous design changes, material and shipping costs, any and all prototype development will be done domestically.  You may want to review our links for more assistance in this area.

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Are duties and taxes included in my quotation?

Most of the time, GES will quote an all in price including transportation, customs, duties and taxes.  In special instances, it may be required to include it as a separate line item.  We will also ask if you would like us to handle the transportation or if you would prefer to handle it with your logistics department.

How does transportation work?

GES has the experience and resources to handle the entire shipping process.  If you choose to have GES handle the shipping process, GES will utilize the best suppliers in that industry.  GES will provide estimates on pickup and delivery times along with estimated duties and taxes based on your transportation needs.  However, GES MAKES NO GUARANTEES THAT SHIPPING ESTIMATE TIMES AND CHARGES ARE EXACT!   In international shipping, many delays can occur due to flight or sailing cancellations, customs, acts of God, terrorism, etc.  GES will handle all logistics issues to the best of our ability.  IN THE EVENT ADDITIONAL SHIPPING CHARGES ARE INCURRED SUCH AS RANDOM CUSTOMS SEARCHES, GES WILL BILL YOUR COMPANY PROMPTLY FOR THESE ADDITIONAL CHARGES.   Please contact us today if you would like to further discuss this information.  

Can GES help us with our supply-chain initiatives?

GES offers a myriad of supply-chain solutions for your company.  We have WMS (warehouse management systems) in place in New York, NY, Pennsylvania and Charleston, SC.   We also have the capabilities around the rest of the US and the world for whatever your scheduling demands require. We offer contractual services for complete supply-chain management including packaging, pick-pack operations, warehousing, logistics, and distribution.  Please contact us with your situation requirements to discuss the best solution to your needs.

Why should we choose GES?

GES has the experience, expertise and boots on the ground to ensure that your product is in safe hands.  By dealing with our US corporate office, you do not have to deal with 12 time zones, currencies, or various cultural differences.  In fact, many of our customers have tried to go overseas themselves and were tired of quality issues or simply the cross-cultural headaches.   Another advantage that many of our customers utilize is our warehousing services.  Most international contract manufacturers will require you to take a full container of product with your order.  With our warehousing service, you have the piece of mind knowing that your inventory is only and LTL transit time away, freeing up valuable inventory and production space at your facility.  


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Have more specific questions?  Please contact us for details.


866.356.0502 Toll Free / 843.875.4255 Local / 843.875.4230 Fax / info@ges-na.com